100% SATISFACTION GUARANTEE POLICY

At WayMoreNaturals, we want to make online ordering of your holistic herbal supplements as straightforward as possible. There can be some uncertainty when buying items sight unseen, and that’s why we’re proud to offer our 30 Day Money Back Guarantee on all our kratom powders and kratom capsules, to set your mind at ease. If you have purchased loose powder or capsules from WayMoreNaturals, but you change your mind before your order is delivered, or prior to opening the package, your kratom product is eligible for our 30 Day Money Back Guarantee. The 30 Day Money Back Guarantee gives you the freedom to change your mind. For up to 30 days after purchase, you can return your unopened or no less then 80% of kratom powder or kratom capsules to us for a full refund of the product price.

Returns

In order to qualify for an exchange of products, WayMoreNaturals requires the customer to return the package within 30 days.

WayMoreNaturals cannot accept an exchange of merchandise with more than 80% of the product gone.

WayMoreNaturals does not assume the responsibility of the return shipping cost on any merchandise (defective or otherwise).

The customer must return their package in the original packaging which was provided by WayMoreNaturals in order to complete their exchange successfully.

WayMoreNaturals reserves the right to refuse an exchange on questionable products upon inspection of returned merchandise. If an item is not in its original condition upon receiving from the customer, WayMoreNaturals reserves the right to decline the exchange.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

To return your product, you should mail your product to:
WayMoreNaturals
485 Sundance DR
Windsor, Colorado 80550

Delivery

Our kratom products are subject to a flat shipping fee of $8.25 on orders under $100. Kratom orders of $100 or more receive free shipping! Express shipping is a flat fee of $25 on all orders. WayMoreNaturals is not responsible for postal service delays.

  • Orders placed by 3pm MST: Monday-Friday will ship same day! Orders placed after 3pm MST will be shipped the next business day.
  • Orders placed Saturday-Sunday will ship on Monday.
  • We will not ship to these follow locations (Alabama, Arkansas, Indiana, Tennessee, Vermont, and Wisconsin, and San Diego, CA, Jerseyville, IL, and Sarasota County, FL)
  • We can ship to Canada for a shipping fee of $25.
USPS Issues

We will not reship products if it says “delivered” and do not have signature tracking activated on their order.

If the customer’s product does not arrive, and the tracking says “delivered” it is always there responsible to file a claim to ensure an expedited reship process in any circumstance – tracking related, or other USPS issues.

Residents Outside North America

We are sorry. At this time WayMoreNaturals does not deliver outside of North America.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

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