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FAQ

General Questions:

  1. What is kratom?

    Kratom, also known as Mitragyna Speciosa, is a tree that’s leaves have most commonly been around for medicinal purposes for centuries. Originating in Southeast Asian countries, such as Thailand and Malaysia.

  2. Is Kratom Dangerous?

    There has not been a lot of Kratom study in North America, but it has been around for hundreds of years by South-East Asians. However it is not to be consumed and used only for research or educational purposes only. Kratom should be kept out of reach of children and animals.

  3. Is Kratom Legal?

    In United States, it’s legal to possess Kratom in all States except Arkansas, Alabama, Indiana, Rhode Island, and Vermont. Kratom is also illegal in San Diego, CA., Ontario, OR., Jerseyville, IL., Washington, D.C., and Sarasota County, FL.

  4. How do I store my kratom powder?

    We recommend that you store kratom powder in dark, moisture free areas. Kratom is best stored in the air tight, aluminum foil pouches that it comes in.

  5. Where does kratom originate?

    Kratom originates from Southeast Asia, in countries such as Thailand, Malaysia, and Indonesia.

  6. Is buying on this website safe?

    Absolutely! We our known to be the #1 online retailer in the industry, our website is encrypted with a mandatory SSL certificate as well as multiple firewalls to ensure the upmost security and privacy of our customers. In addition, our website is scanned for malware and potential security threats by a third-party security company every 30 minutes.

  7. How can I trust the quality of WayMoreNatruals?

    Our quality is unparalleled. Our Kratom is grown in Indonesia within organic commercial Kratom farms. These farmers all well versed in the organic farming of Kratom and dry the leaves naturally and away from excessive light to avoid alkaloid deterioration. If you are unsatisfied with the product, you can return within 30 days for a full refund.

  8. Do you regularly test your products?

    es, we do test products on the regular, especially when doing business with a new supplier.  For more info click here.

  9. Do you guarantee the quality of your products?

    WayMoreNaturals makes no claim as to the use of human consumption, and so making a guarantee on the quality places us in a difficult position, depending on your definition.  What we can tell you is that WayMoreNaturals products are of the highest possible quality in terms of color, weight, consistency, humidity, and supply.  The products we carry and the stock we maintain are all carefully stored and cared for, you’ll be hard-pressed to find a more precise and consistent supplier.

Shipping:

  1. My package is marked as delivered but I haven’t received it yet?

    On occasions, USPS may update your delivery status a day early in anticipation of its final delivery. If you have not received a notice, or your package is still not delivered on the following business day, please check with members of your household, neighbors, apartment/office managers first to see if someone accepted the package for you. Occasionally, packages may become lost in transit, delivered to an incorrect address, left in or near the garage or tucked behind bushes out of plain view If you are unable to locate your package, we recommend calling-1-800-ASK-USPS and asking them to open a case, that way they can contact the delivery unit responsible for further information. You should receive a call back regarding the issue within 2 business days. There are plenty of instances where a package marked as delivered, but not received, has been recovered and properly given to the addressee.

  2. My shipment has been lost?

    All USPS mail shipments within the United States will be considered lost if they have not arrived after 15 business days per USPS. Orders lost due to incomplete address information provided by the customer are the responsibility of the customer and are not eligible for a refund. Packages that are confirmed delivered by a delivery confirmation number are NOT eligible for a refund. Please make sure the shipping address you use for your order is to a safe and secure location. Packages that are stolen after delivery are not eligible for a refund and the customer will need to file a claim with USPS.

  3. I checked the status of my package and it looks like it has been sent to the wrong address?

    Don’t panic yet, it might be that the tracking number is a re-used number that has not been purged from the site yet (USPS does reuse tracking numbers. UPS and FedEx also do this. Sometimes, old tracking information will come up for a number if you check it as soon as you get it). What most people don’t know is that tracking numbers are often re-used. The first time a tracking number gets generated, it sits on the carrier website for approximately 6 months and then it is erased from the website and returned to the system to be used again. In infrequent situations, the number doesn’t get erased and when it is reused, the old information pops up instead of the new info when the tracking number is scanned again. The good news is that your package is on its way because it must’ve been scanned for the old information to reappear with a recent date; however, you may not be able to track your package. USPS generally updates the information within a day or so when an error like this is made, but not always.

    On the other hand, sometimes the person scanning and checking in packages just inputs the incorrect location into the system. These are often small errors that are rectified within 24 hours, and they do not affect your package in transit. It is just inconvenient because you are not able to verify where your package is until the issue is corrected.

  4. How do I track shipment progress?

    Once you receive an email from us that your order has been shipped, simply click on the link in the email to track your order, using the shipment number in the email. Information is generally available on the evening of the date the package was shipped. Note that shipping numbers are provided to us by the carriers, and we cannot be responsible for errors on the part of our carriers, or for the content on their websites. Please, be aware that the USPS provides only a delivery confirmation service for some remote destinations, not a tracking service. Confirmation of delivery or attempted delivery is always provided.

  5. The package I received was damaged?

    File a claim with USPS. You will need to retain the contents you received and all the associated packing materials until your claim is settled (usually 30 days). You may be asked to take them to your local Post Office for inspection later.

Order:

  1. Can I change my shipping address after placing an order?

    Yes. You can change your shipping address any time before an order gets shipped. Please, let us know as soon as possible and we will make the changes in our system for you. Note that packages that have already left our warehouse cannot be changed.

  2. Can I cancel my order?

    If you change your mind and want to cancel your order please, contact us as soon as possible and we will cancel it for you and give you a full refund.

  3. When will my order ship?

    If placed before the cut-off time, your order will ship same-day. If you order past the cut off time your order will go out the next business day. 

  4. Is my credit card information safe?

    Yes, your connection to our website as well as your credit card information is secured.

Payment:

  1. What will my bank statement say?

    "WayMoreNaturalsUSA"

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