In order to qualify for an exchange of products, WayMoreNaturals requires the customer to return the package within 30 days.
WayMoreNaturals cannot accept an exchange of merchandise with more than 80% of the product gone.
WayMoreNaturals does not assume the responsibility of the return shipping cost on any merchandise (defective or otherwise).
The customer must return their package in the original packaging which was provided by WayMoreNaturals in order to complete their exchange successfully.
WayMoreNaturals reserves the right to refuse an exchange on questionable products upon inspection of returned merchandise. If an item is not in its original condition upon receiving from the customer, WayMoreNaturals reserves the right to decline the exchange.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
To return your product, please email us at:
Our kratom products are subject to a flat shipping fee of $8.25 on orders under $100. Kratom orders of $100 or more receive free shipping! Express shipping is a flat fee of $25 on all orders. WayMoreNaturals is not responsible for postal service delays.
- Orders placed by 3pm MST: Monday-Friday will ship same day! After 3pm MST will be shipped the next business day.
- Orders placed Saturday-Sunday will ship on Monday.
- We will not ship to these follow locations (Alabama, Arkansas, Indiana, Tennessee, Vermont, and Wisconsin, and San Diego, CA, Jerseyville, IL, and Sarasota County, FL)
- We can ship to Canada for a shipping fee of $25.
We will not reship products if it says “delivered” and do not have signature tracking activated on their order.
If the customer’s product does not arrive, and the tracking says “delivered” it is always there responsible to file a claim to ensure an expedited reship process in any circumstance – tracking related, or other USPS issues.
Residents Outside North America
We are sorry. At this time WayMoreNaturals does not deliver outside of North America.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
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