While shopping on our website, we want you to have a positive experience. Please refer to these Frequently Asked Questions for answers to all your questions. In case you haven’t found your answer after reading these questions, feel free to get in touch. Aside from offering high-quality products, WayMoreNaturals is committed to providing outstanding customer service.

Kratom:

Kratom, also known as Mitragyna Speciosa, is a tree that’s leaves have most commonly been around for medicinal purposes for centuries. Originating in Southeast Asian countries, such as Thailand and Malaysia.

Almost all Kratom that is available for sale is powdered. It can take some getting used to the “earthy” taste of Kratom Powder.

Kratom Powder is based on 2 main variables:

  1. The strain Vein Color (Red, Yellow, Green, White)
  2. Origin Location: (Maeng Da, Bali, Sumatra, Thai, Borneo, Malaysian, Sudanese, etc.)

To break it down in the most easiest way is by the vein color: 

  • Reds – are slow and good for night time
  • Yellows – are a balance of slow and good for evenings after a long day of work. 
  • Greens – are a good clean energy, and mood boost. 
  • Whites – are fast, a great energy boost, and a sense of motivation.

Kratom sourced from a reliable vendor that lab-tests its Kratom is generally safe when used responsibly – such as WayMoreNaturals.

To evaluate potential risks associated with Kratom use, we suggest always consulting with your healthcare provider before taking Kratom for the first time.

In the United States, it’s not legal in the following locations:

  • Alabama
  • Indiana
  • Vermont
  • Wisconsin
  • Arkansas
  • Rhode Island
  • San Diego, California
  • Jerseyville, Illinois
  • Sarasota County, Florida
  • Oceanside, California
  • Ontario, Oregon
  • Union County, Mississippi
  • Malheur County
  • Denver, Colorado
  • Alton, Illinois
  • Columbus, Missouri
  • Parker, Colorado
  • Monument, Colorado

We recommend that you store kratom in a dark, moisture free area. Kratom is best stored in the air tight jars.

Kratom originates from Southeast Asia, in countries such as Thailand, Malaysia, and Indonesia.

WayMoreNaturals sells Kratom in four formats: powder, capsules, extract powders, and liquid extracts.

  • Water, tea, or any other beverage can be easily dissolved into Kratom powder for easy use.
  • Kratom capsules are a great option for discrete, consistent dosing.
  • Kratom extracts assist advanced Kratom users who want an extra boost to their original dose.

Depending on the situation. You can travel with Kratom if it is not considered a controlled substance or schedule 1 substance in the location you are visiting. While Kratom may be legal in your area, it is illegal to bring Kratom into a state, country, or municipality where it is prohibited.

2.5 grams is the standard dose of Kratom. Approximately one level teaspoon of Kratom powder is contained in this amount.

But it is always best to start small when using a new vendor or if you are new to kratom.

At WayMoreNaturals you must be 21 or older.

Shipping:

We use USPS & UPS below are the options we have available:

  • USPS First Class (3-5 Business Days)

Orders of $100 or more ship FREE with USP Ground

If placed before the cut-off time (1:00pm MST), your order will ship same-day. If you order past the cut off time your order will go out the next business day. Orders placed on the weekends will ship out on Monday.

Once you receive an email from us that your order has been shipped, simply click on the link in the email to track your order, using the shipment number in the email. If you’re unable to track your shipment or need further assistance, please contact us! Support@WayMoreNaturals.com

On occasions, USPS or UPS may update your delivery status a day early in anticipation of its final delivery. If you have not received a notice, or your package is still not delivered on the following business day, please check with members of your household, neighbors, apartment/office managers first to see if someone accepted the package for you. If you are unable to locate your package, please contact us! Support@WayMoreNaturals.com

All USPS and UPS mail shipments within the United States will be considered lost if they have not arrived after 15 business days per USPS and UPS. Orders lost due to incomplete address information provided by the customer are the responsibility of the customer and are not eligible for a refund. Packages that are confirmed delivered by a delivery confirmation number are NOT eligible for a refund. Please make sure the shipping address you use for your order is to a safe and secure location. Packages that are stolen after delivery are not eligible for a refund and the customer will need to file a claim with USPS or UPS.

Please email a picture of your damage package, so that we can reship it out for you. Support@WayMoreNaturals.com

Order:

Yes. You can change your shipping address any time before an order gets shipped. Please, let us know as soon as possible and we will make the changes in our system for you. Note that packages that have already left our warehouse cannot be changed.

If you change your mind and want to cancel your order please, contact us as soon as possible and we will cancel it for you and give you a full refund before it ships out. If you want to cancel your order and we have already shipped it out, you must wait until it gets delivered to return it back to us for your refund.

Please contact us so we can look into it. As soon as your checkout an order, an email is automatically sent to your e-mail confirming the order. If you’re not seeing our order or shipping confirmation emails, your e-mail provider or client software may be treating our emails as SPAM mistakenly. Please, have a quick look at your SPAM/JUNK e-mail folders.

It is as simple as it sounds. No gimmicks or catch. If you are unsatisfied with the Kratom you receive for any reason, you can return it for a full refund or exchange. Email us at Support@WayMoreNaturals.com if you want a refund or exchange.

After you have requested a refund on the contact page, the service rep will respond with a confirmation. We may request for you return the product first, in that case, the rep will email you instruction on how to do so.

Payment:

Debit/Credit Visa & Mastercard cards only.

When a credit card is declined because there was an error in the CVV, expiration date, or billing zip code, your credit card company may still place a pending line item on your online statement (this is just a pre-authorization for the charge, not an actual charge).

The reason for these pending charges is that your bank has accepted the transaction even though our credit card processor has declined it. Our credit card processor will send a void notification to your bank as soon as the payment becomes voided (this might take a few days). This notification will inform your bank that we won’t be capturing the funds and your bank will automatically release the funds.

There are many reasons why credit cards are declined, including incorrect billing addresses and insufficient funds. The order may be held for further review if your billing address does not match your financial institution’s information.

Whenever a credit card is declined, there are usually no specific reasons given. The financial institution sends us a general “declined” message without any details. We strongly recommend contacting your financial institution if you do not know why your credit card has been declined.

Yes, your connection to our website as well as your credit card information is secured.

No, we do not accept prepaid or gift cards.